Delivery and Shipping

Welcome to Tracy Stephen, where your glass dreams come to life. We appreciate your trust in our craftsmanship, and we are dedicated to ensuring a seamless delivery experience for your exquisite glass pieces.

Shipping Methods:

We offer a variety of shipping methods to accommodate your needs. The available options will be presented during the checkout process. Please select the method that best suits your timeline and budget.

• Standard Shipping: Estimated delivery within 7 business days.
• Express Shipping: Guaranteed delivery within 7 business days.
• International Shipping: Delivery times may vary depending on customs procedures.

Shipping Costs:

Shipping costs are calculated based on the selected method, the delivery destination, and the weight/dimensions of the items in your order. The exact shipping cost will be displayed during the checkout process before payment.

Order Processing Time:

Upon successful payment, our team will process your order within 3 business days. This includes quality checks, packaging, and coordination with our shipping partners.

Order Tracking:

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. This allows you to monitor the real-time progress of your shipment.

Customs and Duties:

For international orders, please note that additional customs duties and taxes may apply. Tracy Stephen is not responsible for these fees, and they are the responsibility of the customer.

Shipping Inquiries:

If you have any questions regarding the shipping of your order, encounter delays, or need assistance with tracking, feel free to contact us at informationnow@tracystephen.club. We are here to provide timely and helpful support.

Damaged or Lost Items:

In the unfortunate event that your glass items arrive damaged or are lost in transit, please contact us immediately. We will initiate an investigation and work towards a satisfactory resolution. Contact us at informationnow@tracystephen.club to report any issues.