Frequently Asked Questions (FAQ)

Welcome to Tracy Stephen! We understand you may have questions about our exquisite glass collection. Below are some frequently asked questions to provide you with the information you need. If your question is not addressed here, feel free to contact us at informationnow@tracystephen.club.

Q1: How can I place an order?

A: Ordering from Tracy Stephen is easy! Simply browse our collection, choose your favorite glass items, and add them to your cart. Proceed to checkout, fill in your shipping details, and complete your purchase securely.

Q2: What payment methods do you accept?

A: We accept a variety of payment methods, including major credit cards and secure online payment options. You can find the complete list during the checkout process.

Q3: Can I modify or cancel my order after placing it?

A: Unfortunately, once an order is placed, modifications or cancellations may not be possible. Please double-check your order before confirming the purchase.

Q4: How can I track my order?

A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the designated courier’s website.

Q5: What if my glass item arrives damaged?

A: We apologize for any inconvenience. Please contact us at informationnow@tracystephen.club within 15 days of receiving the damaged item, and we will guide you through the return or exchange process.

Q6: Do you ship internationally?

A: Yes, we do! International shipping options and rates will be calculated during the checkout process.

Q7: How do I return an item?

A: If you wish to return an item, please email us at informationnow@tracystephen.club with your order number and reason for return. We will provide you with further instructions.

Q8: What is your return policy?

A: Our return policy allows returns within 7 days of receiving your order. The item must be unused and in its original packaging. For more details, refer to our Return and Exchanges Policy.

Q9: How can I contact customer support?

A: For any inquiries or assistance, you can reach our customer support team at informationnow@tracystephen.club. We aim to respond promptly to ensure your satisfaction.

Q10: Are custom orders available?

A: At this time, we do not offer custom orders. Our collection features carefully crafted glass pieces ready for purchase.

Thank you for choosing Tracy Stephen. We hope you enjoy the beauty and craftsmanship of our glass creations!